The period for calculating the warranty period begins from the initial customer's purchase date (invoice date). The guarantee is transferred if the guarantee holder sells the product to another end user.
The repair of the product and replacement services do not extend the guarantee period. Are excluded from the guarantee Consumables and wear materials.
Requirements and assertion
The prerequisite for a warranty claim is a defect or malfunction that no longer enables the intended use of the product or disproportionately restricts it.
Claims under this Guarantee must be confirmed by written notification to Dr. Sellmair NanoElektroTechnik GmbH must be reported no later than 14 days after the error occurred.
Telephone: +49 (0)8161 989 0780
For processing a warranty claim, a written description of the error and proof of purchase (invoice with purchase date) are mandatory. The product must be sent to the guarantor to be checked. It is important to ensure that the product or its components are securely packaged to avoid transport damage.
The tested or repaired product will be returned within Germany at the guarantor's expense. For returns outside Germany, the transport costs must be borne by the warranty holder.
A guarantee service is limited to a maximum of the value of the original purchase price paid. The manufacturer's liability under this warranty is limited to the replacement, repair or reimbursement of the product. The choice of whether to exchange, repair or reimburse costs is at the discretion of the guarantor. If a defective product is no longer in the product range, the guarantor reserves the right to replace it with a technically equivalent product from the current range.
A product or its parts replaced as part of a guarantee service expire when the guarantee service is provided becomes the property of the guarantor.
Further claims, in particular for compensation for direct or indirect damage caused by the defect in the device, the costs arising from dismantling and installation or lost profits, are excluded if there is liability is not mandatory by law.
The manufacturer's warranty does not cover damage, defects and malfunctions caused by:
- Failure to follow the operating instructions
- Force majeure (e.g. lightning, overvoltage, storms , flood, fire)
- normal wear and tear
- mechanical impact such as fall or deformation
- improper use
- incorrect installation, configuration, commissioning or operation
- malfunction of other connected devices
- Failure to observe safety precautions
- Unauthorized changes, programming or repairs
Place of performance and place of jurisdiction
German law applies to this guarantee. The place of performance for the obligations arising from this guarantee is Munich, Germany. To the extent permitted, the place of jurisdiction is Munich, Germany.